Previous Projects - some of the most recent main ones include the following

• The roll-out consultancy to support the first & second years of self assessment in probation using the EFQM Excellence Model® for London, Wales, South West and the East of England regions
• The Guide to the use of the EEM in the national probation service version 2
• The Probation Board Members handbook 2003 edition
• Board members training for Probation Boards' Association including the induction framework for new board members
• KBA produce the electronic guide to probation circulars
• Refreshment of the self-assessment software
• Guidance for areas in producing business plans using the EFQM Excellence Model® format.
• Management model for converting business plans to team and individual plans
• EEM advisors to the authors of the Diversity Checklist for the National Probation Service.

Current Projects

Current Clients include:

• NPD
• Her Majesties Inspectorate of Probation
• Probation Boards' Association
• CJNTO
• NPS of E & W - Wales
• Alcohol Concern
• Hertfordshire Constabulary
• Waterford Crystal
• and a number of individual probation areas currently including - Northants, Suffolk, Essex, Wiltshire, Bedfordshire, N Wales and London

Current Projects include:

Probation Boards' Association

KBA are the appointed consultants to the Probation Boards' Association in respect of business planning and the development of board members. Current work includes:

Members training
Updating board members training materials to reflect the training needs analysis

 

National Probation Directorate

EEM
During the EEM development, KBA were the lead consultants to NPD on the model and following implementation are still involved in a number of key pieces of work concerning the EFQM Excellence Model® including:

What works
With what works regional managers and the probation areas in Wales, producing a tool for assessing what works in an area using EFQM Excellence Model® criteria and HMIP audit standards (producing an IQR)

Probation Areas

Developing communications strategy and processes

Developing an improvement plan in respect of compliance results

Producing structures for analysing and improving processes

Providing consultancy for a Housing Advice audit using the EFQM Excellence Model® structure

Developing leadership strategy and processes

Delivering a range of training including:
EEM accredited assessor training
EEM training for unit managers
Project management for probation managers